Reference

Terms and Conditions That Govern Your bem88 Account

Before you open an account or make any transaction through bKash, Nagad, or Rocket, these terms set out what you can expect from us and what we expect from you.

Account eligibility by regionbKash, Nagad, Rocket payment rulesWithdrawal and wallet conditionsAccount suspension and closureDispute and contact process
bem88 Terms and Conditions That Govern Your bem88 Account
HOW WE HANDLE THIS

Account Security, Records and Your Rights Under These Terms

We keep a record of the terms version you accepted at registration and flag any subsequent version you accepted after an update. This record matters if a dispute arises. Your account data — including wallet links for bKash, Nagad, or Rocket — is held under the security practices described in our privacy policy. You can request a summary of the terms-related decisions applied to your account by contacting support through the channels above.

Version Control

Every terms update is date-stamped and archived. We log which version was active when you accepted, so any dispute is assessed against the terms you actually agreed to.

Payment Record Retention

Transactions via bKash, Nagad, and Rocket are logged against your account wallet. These records are retained and can be referenced when a payment term is queried or disputed.

Account Decision Review

If a restriction is placed on your account under these terms, you may request a written explanation. Submit the request via live chat or email with your account ID included.

Security Practices

Account access is protected by OTP verification tied to your registered mobile number. Any change to linked payment wallets, including Rocket or Nagad, requires re-verification before it takes effect.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a term has been applied incorrectly to your account, contact our support team directly. We handle account and policy queries through the channels below. For payment disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write to us — it speeds up the review considerably.

Live Chat Start a live chat session from your account dashboard. Available for account and terms queries; have your account ID and any relevant transaction reference ready.
Email Support Send a detailed message to our support address for written records of any terms dispute. We aim to respond with a substantive reply, not an auto-acknowledgement.
Account Help Centre Your account's Help section holds published policy documents and step-by-step guidance on raising a formal query or requesting a review of a decision.

Questions We Get Asked About These Terms

These are the questions that come up most often when account holders want to understand how the terms apply to their specific situation. If your question is not here, contact support directly through your account dashboard.

Access and eligibility depend on local law and your region. If local law in Bangladesh restricts platforms of this type, these terms do not create a right of access. Check your local legal position before opening an account.

We aim to notify you before a material change takes effect. Continuing to use your account after the update date counts as acceptance of the revised terms. The current version is always the one published on this page.

Yes. Contact support with your transaction reference number, the wallet used — bKash, Nagad, or Rocket — and the date. We review the logged transaction record against the terms active at that time.

Submit a request via live chat or email from your registered account. Include your account ID and a brief description of the restriction. We will issue a written explanation of the decision.

The version you accepted at registration is logged. If you accepted a subsequent update, that version is also on record. Any dispute is assessed against the version active when the relevant action took place.

Yes. Withdrawal requests require your linked wallet to be verified before funds are released. The verification step is completed inside your account settings — open the wallet section and follow the OTP confirmation flow.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.