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How bem88 Handles Your Personal Information

This Privacy Policy sets out what information bem88 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and exactly how that information is used, stored and protected.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device controlsData retention clarityYour right to request changes
bem88 How bem88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account security and data integrity sit at the core of how bem88 operates. Every section below covers a specific area of data handling — from how your payment wallet details are stored to how long we keep records and what you can ask us to change.

Payment Data Storage Your bKash, Nagad and Rocket wallet identifiers are stored in an encrypted format. We do not retain your full mobile banking PIN or transaction OTP at any point during the deposit or withdrawal process.
Cookies and Device Data We use session cookies to keep you logged in across pages and analytical cookies to understand how the platform is used. You can disable non-essential cookies from your browser settings at any time.
Retention and Deletion Account records are kept for as long as your account remains active and for a period after closure as required by applicable regulations. Once the retention window passes, personal data is deleted or anonymised from our systems.
Requesting Changes You can request a correction to any inaccurate personal detail — name, contact number, linked wallet — by contacting support via live chat or email. We aim to action verified requests promptly.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction or ask us to delete specific records, our support team handles these requests directly. Reach out through any of the channels below and reference your registered account number so we can locate your profile without delay.

Team online

Live Chat

Open the chat window from your account dashboard at any time. Quote your account number and the specific data point you want reviewed or amended.

Email Support

Send your privacy request to our support address. Include your registered mobile number and the wallet type — bKash, Nagad or Rocket — linked to your account.

Account Settings

Some data preferences — including cookie controls and marketing communications — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy at bem88

The questions below cover the data and privacy concerns we hear most often — from how your bKash or Nagad details are handled to what happens to your records if you close your account. If your question is not listed, our support team can respond through live chat or email.

No. Your mobile wallet identifiers are used only to process your deposits and withdrawals. We do not share them with advertisers or unrelated third parties under any circumstance.

We collect your name, mobile number, and the wallet type you register — bKash, Nagad or Rocket. Device and session data is also collected automatically each time you log in.

You can request deletion of personal data by contacting support with your account number. Some records may be retained for the period required under applicable regulations before full deletion is carried out.

Contact support via live chat or email, state which detail is wrong and provide the correct version. We will verify your identity before making any change to your account profile.

Yes. Transaction records — including Rocket deposits and withdrawal requests — are stored in encrypted form. Full transaction PINs and OTPs are never retained in our systems after a session ends.

This policy applies to all accounts created on bem88. Whether you can access the platform and how local data laws interact with this policy depends on your local law and eligible region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.